Service Points
At the Société de transport de l'Outaouais (STO) service points, you can:
- Get your Multi pass (arrive at least 30 minutes before closing);
- Purchase or recharge your pass and E-Wallet on your Multi card;
- Reactivate a lost, stolen or defective Multi pass (A $10 fee applies to replace the card and its contents. If your card had no cash value, the fee is $8);
- Buy bus tickets or the Passe-temps pass;
- Buy gift cards;
- Get information about our services, fares and promotions.
- Purchase, load or recharge a Transcollines pass and replacement of the Transcollines smart card (STO and De la Cité station only).
Payment methods
Cash, debit and credit (Visa and Mastercard) payments are accepted.
Sectors
Aylmer sector
Galeries Aylmer
181 Principale
Gatineau, Quebec J9H 6A6
Canada
Business hours
Friday | 2:30 p.m. to 9 p.m. |
Saturday | 10:30 a.m. to 5 p.m. |
Also open on the first and last days of each month. Check the complet 2018 and 2019 calendar (In French only). | |
Gatineau sector
De la Cité Station
459 de la Cité
Gatineau, Québec J8T 0C8
Canada
Business hours (Subject to change)
Monday to Wednesday | 7:30 a.m. to 6 p.m. |
Thursday | 7:30 to 8 p.m. |
Saturday | 10 a.m. to 5:30 p.m. |
*Closed Sunday between noon to 1 p.m.
Hull sector
STO
111 Jean-Proulx
Gatineau, Québec J8Z 1T4
Canada
Business hours*
Monday to Friday | 8:30 a.m. to 5:30 p.m. |
Saturday | 10:30 a.m. to 5 p.m. |
The Service Point can be accessed through the main door on the east side of the building.
*Back to school: Service point will be open from 10:30 am to 5 pm on Sunday August 25th, September 8th and 29th.
Service Point - Village Place Cartier (Use the Nautilus Plus entrance)
425, St-Joseph
Gatineau, Quebec J8Y 3Z8
Canada
Business hours
Monday to Wednesday | 3 p.m. to 6 p.m. |
Thursday and Friday | Noon to 6 p.m. |
Saturday | 11 a.m.to 5 p.m. |
Sunday* | close |
Some exceptions apply. Check the complet 2019 calendar | |
Recharging Sites and Ticket Retail Outlets
The STO also offers several other retail outlets where you can recharge your pass on your smart card or buy bus tickets and the Passe-Temps.
There is probably one near to your home! See the list of Recharging sites and ticket retail outlets.
