Reserving Occasional Transportation

Once your eligibility application has been submitted and you have received a letter of acceptance by mail, you can start to use the paratransit service and submit requests to reserve occasional transportation (specific needs on an occasional basis, holidays).

The Paratransit Service User's Guide can provide more information to supplement this section.

Please reserve 2 weeks in advance, or, at the very latest, by noon on the day before transportation is requested, except for reservations for a Monday, which must be made by noon on the preceding Saturday. These time periods apply to every reservation request.

• On the Internet
• By telephone
• Business hours

To make a reservation on-line, you must have or create a Profile at sto.ca. You must then contact the Paratransit Service by telephone to confirm that your Profile at sto.ca is consistent with your eligibility file.

• You can access your Profile or create one by clicking this link: My Profile.

The next time you access your Profile, the Paratransit Reservation Request tab will be available. Simply click the tab, enter the required information for your reservation request and validate it.
 
Check the list of information required when making a reservation so that you are properly prepared to complete your on-line request.

If a reservation is incomplete or does not meet the criteria, a message will be displayed to explain the problem. It is essential to correct the errors so that your reservation request is validated and transmitted to us.

Once your reservation request has been validated, you will be sent a confirmation email to let you know that your request has been transmitted for processing. Once your reservation request has been processed by the paratransit service, you will be sent a second e-mail to confirm your transportation.

You can submit a reservation request by telephone by calling 819 773-2222. Persons with a hearing or speech impairment can use the Bell Relay Service at 1 800 855-0511.

Check the list of information required when making a reservation so that you are properly prepared to complete your on-line request.

Business hours 

To speed up your reservation request, please have the following information ready:

• Rider number 
• Trip date
• Exact addresses of the departure and return locations (if the addresses are different) and other information about the location that can help the driver find you easily (e.g., door number, side of the building, etc.)
• Desired arrival time at the destination 
• Desired departure time for the return trip
• Whether you use a mobility aid (e.g., cane, scooter, manual wheelchair, etc.)
• Whether there will be an attendant and the attendant's method of payment
• Whether there will be a child under the age of 6
• Whether there will be a guide dog or service dog

The paratransit service hours are from Monday to Sunday between 6:15 am and 12:30 am

In order to ensure a quality service for the greatest number of possible users, the driver, once arrived at his destination, can not remain waiting for the client.

When requesting transportation, be sure to communicate your need, especially if you have an appointment or the doors at the destination open or close at a specific time.

During you transportation request, we will immediately confirm a 15-minute time slot for each trip. Just be ready at the beginning of this time slot.

The time requested and the time slot allocated by the distribution may vary according to the route, the road conditions as well as the number of users.

Improving our service, giving our customers peace of mind and keeping them safe is what we strive for. To that end, we have introduced a new automated call system. Learn more.