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Legal Statement

Please read this legal statement before browsing through the Société de transport de l’Outaouais (STO) site or entering personal information in the forms on this site. You can also print or save a copy of this page.


The information contained on this site is the property of the Société de transport de l’Outaouais (STO), which holds the intellectual property rights. The information and data on this site may not be used for business purposes or financial gain without authorization from the STO. These rights apply to all the documents, data, photographs and other works that are published on the site.


This site offers a wide variety of general and specific information, namely the possibility of getting an itinerary, viewing a timetable or searching for a fare. The various information comes from the STO and other sources deemed to be reliable. The STO makes every effort to ensure the accuracy of this information at the time of publishing. Nevertheless, the STO shall not be held liable, except in cases of gross negligence or a deliberate act on its part, for any information found to be inaccurate or incomplete, nor for the way users may interpret or use such information.

This site can contain links to Web sites managed by third parties other than the STO. These links are suggested only for the convenience of users. The STO has no control over such sites and assumes no responsibility as to their content, operation or practices, in particular with respect to privacy. Providing links to these sites does not mean that the STO endorses the elements contained on the sites, and does not necessarily involve an association between the STO and the operators of such sites.

The fact that another Web site contains a link to the STO’s Web site does not, under any circumstances, mean that the STO recommends the site or endorses the opinions published on the site. Furthermore, a third party site may not create a link to the STO’s site if this action is done in a context that is detrimental to the STO or does not clearly mention that the link takes users to STO’s site.

The STO makes every effort to ensure that the files available on its Web site are free of viruses, but cannot guarantee that they are absolutely safe. The STO shall not be held liable, except in cases of gross negligence or a deliberate act on its part, for damages resulting from the use of this Web site or related to it, including the downloading of files from this site.

Privacy policy

Because public transit patrons may be concerned about the privacy of their information, the STO has developed a privacy policy governing personal information that covers the activities related to the Web site at

Personal information gathered through the Web site will not be sold, exchanged or transmitted to third parties. Statistics are occasionally compiled for information purposes only, such as to determine the number of visitors to the site or the most popular pages, but under no circumstances do they disclose any basic personal information.

The STO uses personal information that is submitted only on a voluntary basis, such as in the case of contests.


For contests, the names of the winners are announced using a variety of communication methods. Nevertheless, whenever photographs or images are used, permission from the main winners is always requested in advance and they are asked to sign a release form authorizing the use of any photographs or images for advertising purposes.

Comments from our clientele

For comments about our services, any personal information is used only to follow up with the sender or to complete a report of the circumstances surrounding a situation for an internal investigation. The STO makes every effort to ensure the privacy of the parties involved. Consequently, users who submit comments do not need to worry about their privacy because the STO is committed to ensure that personal information is protected.


The STO reserves the right to contact some patrons, such as when conducting surveys, but in all cases, the information must be provided voluntarily and/or knowingly.


The databases are strictly confidential. Personal information allows the e-newsletter to be addressed and sent to users after they have accepted to receive it by subscribing to the enewsletter using the form available at The personal information gathered will not be sold, exchanged or transmitted to third parties. No cookies or pop-up windows are used with our e-newsletters.

Account security

If you are required to register in a section of the site, you must provide the latest most complete, accurate information as requested on the registration form. In most cases, you will be asked to select a username and a password.

You are entirely responsible for maintaining the confidentiality of your account and password. Furthermore, you are entirely responsible for any activity in your account. It is also your responsibility to immediately inform the STO of any unauthorized use of your account, or of any other security violation of your account.

You could be held liable for losses incurred by the STO or by third parties due to use of your account or password by someone else. Your account may at no time be used by someone other than yourself, and you may not use another person’s account without the account holder’s permission.

Language of business and use

The STO’s language of business is French. Some publications on this site and some pages and sections of the site are available in French only.


2012 Société de transport de l'Outaouais. All rights reserved. The information and data on this site may not be used for business purposes or financial gain without authorization from the STO.