For more than a year, there has been a steady increase in the number of STO riders. But with more people boarding, buses are stopping longer, thereby hampering the system's fluidity and performance. In order to correct this situation and enhance the client experience, we are working towards all-door boarding.
More and more municipal buses, including those in Ottawa, Montréal, Vancouver, New York, Chicago, have adopted this practice to improve service quality.
Read the press release (french only)
Phase 1: Acquiring the readers
In order to offer this type of boarding, we will purchase 500 readers for our regular and articulated buses, as well as 10 portable readers for spot checks.
Leading edge technology
This project has given us the opportunity us to assess the currently available technologies in order to acquire the latest reader model on the market. Readers will adjust to new payment and ticketing methods, and improve universal access through a larger and easier to read screen.
Much more than a payment technology
Did you know that readers do much more than accept payments? By validating your Multi every time you board the bus, you provide important information. The STO uses that information to assess riders' travel requirements and our routes' performance, and to better plan and develop the system for its clients.
Phase 2: Installing readers at every bus door
Once the readers are received, they will be installed on the buses. This will take several months. In the end, every door of every regular and articulated bus will be equipped with a reader.
Phase 3: Starting up all-door boarding
Once the readers have been installed, we will be able to start all-door boarding.
It should be understood that this type of boarding will only be possible at specific stops and periods, when volumes are greatest.
In the meantime, we will keep updating you about the progress on this project and the terms and conditions of this service.