Loading a Multi card

There are three (3) ways to load your Multi card

Online, 48 hours before your next trip
At a point of sale
At a service point

Consult the Frequently Asked Questions about the Multi card.

Loading your Multi card online

Step 1

Set up your account on My Profile
Connect

Step 2

For a non-personalized (no photo) Multi card, you must follow these steps the first time you obtain one in order to be able to load your card online :

If you do not have a customer file with the STO, you must either go to an STO Service point or contact us at 819 770-3242 to have a customer file created ;
Have your E-Wallet Multi card because we need to enter the card number in your file.

Step 3

Click on Load my card.
Have your card handy.
For a personalized Multi card (with photo), you can load:
- a monthly pass; or
- an amount of money to your E-Wallet.

For a non-personalized Multi card (without photo), you can load:
- an amount of money to your E-Wallet ;
- Please note that the 1-Day, 3-Day and 7-Day passes cannot be reload online and that they must be expired before they can be reload again at a Point of sale or Point of service.

It takes 48 hours for the transaction to be recorded on your Multi card.
In order to be activated, your Multi card must first be validated on an STO bus.

Consult the Frequently Asked Questions about the loading card on line.

For additional information about payment methods call us at 819-770-3242

Loading your Multi card at a point of sale

There are close to 50 points of sale throughout Gatineau, where you can:

Buy:

a non-personalized (no photo) Multi card;
a one-day, three-day or seven-day pass; or
bus tickets.

Load:

a personalized Multi card (with photo) with:
- a monthly pass; or
- an amount of money to your e-wallet.

a non-personalized Multi card (no photo) with:
- an amount of money to your e-wallet; or
- a one-day, three-day or seven-day pass.

Find the point of sale nearest you.

Load your Multi card at a service point

There are four (4) STO service points, where you can:

Buy:

a personalized (with photo) Multi card;
a non-personalized (no photo) Multi card;
a one-day, three-day or seven-day pass; or
bus tickets.

Load:

a personalized Multi card (with photo) with:
- an annual pass (FIDÉLITÉ);
- a monthly pass;
- a semester pass; or
- an amount of money to your e-wallet.

a non-personalized Multi card (no photo) with:
- an amount of money to your e-wallet; or
- a one-day, three-day or seven-day pass.

Find the service point nearest you.