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Enrol in the FIDÉLITÉ Program

What is the FIDÉLITÉ Program?

The FIDÉLITÉ Program is an annual pass purchased by monthly pre-authorized debit payments designed for riders who use our public transit services frequently. It will help you save 10% on the price of a regular monthly pass.

To enrol in the FIDÉLITÉ Program

  1. It is important to submit your enrolment or renewal application prior to the 15th day of a given month so that your pass is valid on the first day of the following month.
  2. Even if you already have a Multi card, you will need a different one (issued at no cost) for your new pass. The new card will be programmed so that your pass is valid on the first day of the month following the first debit. However, you should keep your old card because it could be useful if you go back to using a regular pass. 
  3. The debits are taken from your bank account on the 25th day of each month or the next business day if the 25th is a holiday.
  4. Each withdrawal corresponds to 90% of the fare in effect for a regular monthly pass, which comes to a 10% saving for you;
  5. When completing the enrolment form, remember to check the box in section 4 to authorize the Société de transport de l'Outaouais (STO) to process debits on the account at your financial institution (pre-authorized debit or PAD).
  6. Once you have completed the form, click "Validate and Print", and sign and date the paper copy of the form.
  7. Write “VOID” on a cheque for the account at your financial institution on which the automatic debits will be processed.
  8. Use one of the four methods below to submit the form and voided cheque: 
      • Mail to the Finance Department at the Société de transport de l'Outaouais (STO), 111 Jean-Proulx, Gatineau, Quebec, J8Z 1T4;
      • Fax to 819 770-5987;
  9. To pick up your new Multi card with your FIDÉLITÉ Program pass, go to the STO service point you selected on the enrolment form. Your card will be ready to be picked up on the last Friday of the month, during regular business hours.


Date of the debit payment

January 2024

Wednesday, December 27, 2023

February 2024

Thursday,  January 25, 2024

March 2024

Monday, February 26, 2024

April 2024

Monday, March 25, 2024

May 2024

Thursday, April 25, 2024

June 2024

Thursday, May 27, 2024

July 2024

Tuesday, June 25, 2024

August 2024

Thursday, July 25, 2024

September 2024

Monday, August 26, 2024

October 2024

Wednesday, September 25, 2024

November 2024

Friday, October 25, 2024

December 2024

Monday, November 25, 2024

January 2025

Friday, December 27, 2024


2012 Société de transport de l'Outaouais. All rights reserved. The information and data on this site may not be used for business purposes or financial gain without authorization from the STO.